Vatsa Enterprises — Customer Policies

Business and Contact Details

Shipping and Delivery Policy

• We currently provide free shipping within India for website orders, unless a product listing or written quotation expressly states otherwise.
• Most orders are dispatched within 2–3 working days after order confirmation. If dispatch is delayed, we will inform the customer by phone or email.
• Normal delivery is expected within 3–5 working days after dispatch, subject to PIN-code serviceability, carrier operations, weather, public holidays and events beyond our reasonable control.
• Tracking details will be shared when available. Delivery timelines are estimates and not guaranteed dates.
• COD is available at most of 19,000+ serviceable PIN codes, subject to verification and availability at checkout. The current maximum COD value is ₹10,000.
• For bulk, custom, high-value and industrial orders, our team may contact the buyer to confirm specifications, availability, delivery and handling before acceptance.
• For exports, submit a Bulk / Export RFQ. International freight, insurance, duties, taxes and documentation charges are quoted separately.

Order Cancellation Policy

A customer may request cancellation before dispatch by contacting us with the order number. Once an order has been dispatched, it cannot be cancelled and any eligible request will be handled under the Return and Refund Policy.

If Vatsa Enterprises cancels an order because of non-availability, pricing error, failed verification or another valid operational reason, any captured prepaid amount will be refunded to the original payment method. A payment acknowledgement does not by itself constitute order acceptance.

Return and Refund Policy

• Eligible standard products may be returned within 7 calendar days of delivery.
• Damaged, defective, incomplete or wrongly supplied items must be reported within 7 calendar days with order/invoice details and clear photos or video.
• Custom, made-to-order, bulk and industrial items are non-returnable except where damaged, defective or incorrectly supplied.
• Products priced above ₹20,000 are non-returnable unless damaged, defective or wrong.
• All returns require prior approval. Products should be unused, complete and in original packaging, except where reasonable inspection is necessary.
• Misuse, normal wear, accidental damage, unauthorised repair and installation or operation contrary to manufacturer instructions are excluded.
• For an approved eligible return, Vatsa Enterprises will arrange collection or bear reasonable return courier cost.
• After the product reaches our warehouse and passes inspection, an approved refund is generally initiated within 1–5 working days. Bank, card network, UPI or payment-gateway posting time may be additional.
• Refunds for online payments will normally be sent to the original payment source. COD refunds may require verified bank details from the customer.

Payment Policy

Available payment methods may include UPI, cards, net banking, wallets, other methods offered through an authorised payment gateway, and COD where eligible. The exact methods will be displayed at checkout.

Secure processing

Online payments are processed by authorised third-party payment service providers such as PhonePe when enabled. Vatsa Enterprises does not ask customers to share a UPI PIN, card PIN, CVV or OTP with its staff and does not intend to store complete card, UPI or banking credentials on its servers.

Successful, pending or failed payments

• An order is treated as prepaid only after successful payment confirmation is received from the payment gateway and recorded against the order.
• If money is debited but the order shows failed or pending, do not pay repeatedly. Contact us with the transaction reference and allow the bank/payment provider’s reconciliation process to complete.
• A failed or timed-out transaction may be reversed automatically by the customer’s bank or payment provider. Reversal timing is controlled by those institutions.
• If a duplicate payment is confirmed as received by Vatsa Enterprises, the excess amount will be refunded to the original source after verification.

Refunds, disputes and chargebacks

Approved refunds are initiated by Vatsa Enterprises in accordance with the Return and Refund Policy. Posting time after initiation depends on the payment provider and customer’s bank. Customers should first contact us for purchase or fulfilment disputes. Nothing in this policy restricts lawful rights to approach the bank, payment provider, consumer forum or another competent authority.

Currency for domestic website transactions is Indian Rupees (INR). Customers are responsible for providing correct billing and contact information.

Privacy Policy

We may collect name, verified or supplied mobile number, email, billing and delivery address, GSTIN when provided, account information, cart and order history, RFQ details, communications, device/browser information, IP address, fraud-prevention signals and payment status or transaction reference.

We use this information to create and secure accounts, process orders and payments, deliver products, issue tax invoices, provide customer support, respond to RFQs, prevent fraud, maintain records, comply with law and improve the website.

Information may be shared only as reasonably required with payment gateways, banks, logistics providers, OTP/communication providers, hosting and email providers, analytics services, professional advisers and government or regulatory authorities. Each third party may process information under its own applicable privacy terms.

Complete payment credentials such as UPI PIN, card PIN, CVV and OTP are processed by the relevant payment provider and should never be disclosed to Vatsa Enterprises.

We retain information only for the period needed for fulfilment, support, security, tax/accounting records, disputes and applicable legal obligations. Reasonable administrative and technical safeguards are used, but no online system is completely risk-free.

Essential cookies may be used for cart, login, security and checkout. Analytics or marketing cookies should be used in accordance with applicable consent requirements. Users may request access, correction or deletion where legally available by contacting the grievance email below.

The website is not directed to children acting without a parent or legal guardian. By submitting information, the user confirms that it is accurate and that they are authorised to provide it.

Customer Support and Grievance Redressal

Grievance contact: Proprietor, Vatsa Enterprises
Email: admin@vatsaenterprises.in
Phone: +91 63965 76830
Postal address: First Floor, H.No. 868, Sheetla Road, Mauza Mau, Dayal Bagh, Agra, Uttar Pradesh 282005, India

Include your name, order number, registered contact details, transaction reference where applicable, and a clear description of the issue. We will acknowledge and handle complaints within a reasonable period based on their nature and applicable law.

Terms and Conditions

This website is operated by Vatsa Enterprises, a proprietorship of Aditya Mishra. By accessing the website, submitting an enquiry or placing an order, the user agrees to these terms and linked policies.

Product availability, specifications and prices may change before order acceptance. We aim to keep descriptions and images accurate, but packaging, shade, accessories and manufacturer specifications may vary. An automated order or payment acknowledgement is not final acceptance; acceptance occurs upon dispatch or written confirmation.

We may contact customers to verify high-value, COD, bulk, custom or industrial orders. We may decline or cancel an order for non-availability, incorrect pricing, suspected fraud, delivery limitations, failed verification or legal/compliance reasons, with any eligible captured payment refunded according to these policies.

Customers must provide accurate information and use products according to manufacturer instructions, safety standards and applicable law. Resale, export or industrial-use requirements are the buyer’s responsibility unless expressly agreed in writing.

To the maximum extent permitted by law, liability is limited to the value of the affected product or order. Nothing excludes rights or liabilities that cannot legally be excluded. We are not liable for delay caused by events beyond reasonable control.

These terms are governed by Indian law. Subject to mandatory consumer-law forums and other non-excludable jurisdiction, courts at Agra, Uttar Pradesh will have jurisdiction.

Disclaimer

Website content is general product and commercial information, not engineering, medical, legal or other professional advice. Buyers must verify suitability, compatibility, capacity, installation requirements and safety precautions before purchase and use.

Product images may be illustrative. Third-party brand names and trademarks belong to their respective owners and are used for identification. Warranty applies only where expressly stated by Vatsa Enterprises or the manufacturer and remains subject to its conditions.

No statement on this website guarantees uninterrupted availability, a particular commercial outcome, payment-gateway approval or approval of a merchant application. Critical industrial requirements should be confirmed in writing before ordering.