Customer Support and Grievance Redressal

At a glance

Acknowledgement
every complaint is given a ticket number and acknowledged within 48 hours of receipt
Resolution
we aim to resolve it within one month

Grievance Officer: Aditya Mishra, Proprietor & Grievance Officer, Vatsa Enterprises
Email: admin@vatsaenterprises.in
Phone: +91 63965 76830 (11:00 AM – 8:00 PM, Monday to Saturday)
Postal address: 868, First Floor, Near Samsung Showroom, Kendriya Hindi Sansthan Road, Khandari, Agra, Uttar Pradesh 282005, India

Our commitment: every complaint is given a ticket number and acknowledged within 48 hours of receipt, and we aim to resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.

How to raise a complaint: email admin@vatsaenterprises.in, call +91 63965 76830, or use the form below, which is delivered to the same inbox. These are the only channels for complaints.

Include your name, order number, registered contact details, transaction reference where applicable, and a clear description of the issue.

Raise a complaint

We use these details only to investigate and respond to your complaint. See the Privacy Policy.

Effective date: 20 September 2026 · Version 2.1. We may update these policies prospectively. The version displayed when an order is placed will apply unless applicable law requires otherwise.