Return and Refund Policy
At a glance
- Return window
- Eligible standard products may be returned within 7 calendar days of delivery.
- Above ₹20,000
- Products priced above ₹20,000 are non-returnable unless damaged, defective or wrong.
- Refund
- After the product reaches our warehouse and passes inspection, an approved refund is generally initiated within 1–5 working days.
- Eligible standard products may be returned within 7 calendar days of delivery.
- Damaged, defective, incomplete or wrongly supplied items must be reported within 7 calendar days with order/invoice details and clear photos or video.
- Custom, made-to-order, bulk and industrial items are non-returnable except where damaged, defective or incorrectly supplied.
- Products priced above ₹20,000 are non-returnable unless damaged, defective or wrong.
- All returns require prior approval. Products should be unused, complete and in original packaging, except where reasonable inspection is necessary.
- Misuse, normal wear, accidental damage, unauthorised repair and installation or operation contrary to manufacturer instructions are excluded.
- For an approved eligible return, Vatsa Enterprises will arrange collection or bear reasonable return courier cost.
- After the product reaches our warehouse and passes inspection, an approved refund is generally initiated within 1–5 working days. Bank, card network, UPI or payment-gateway posting time may be additional.
- Refunds for online payments will normally be sent to the original payment source. COD refunds may require verified bank details from the customer.
Effective date: 20 September 2026 · Version 2.1. We may update these policies prospectively. The version displayed when an order is placed will apply unless applicable law requires otherwise.